CR
Chantal R
1 reviews | Active since Feb 2024
16 Apr 2024, 07:47
Customer reference number *****
This is the third review I'm writing with regard to the same issue. It seems FNB does this with all these reviews. They 'reply in private' which actually means they just send you a customer reference number and that seems to be the end of all communication. I've tried speaking to their online agents using this reference number they either have no idea what I'm talking about or they 'escalate' the call and like before nothing happens thereafter. I'm so tired of wasting my time, but it's my own money that I'm trying to get back so I will not stop.
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Apr 2024, 11:28Good Day Mrs Chantal A Le Roux
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply16 Apr 2024, 11:28
Official
Good Day Mrs Chantal A Le Roux
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,