1 reviews | Active since Aug 2017
Customer personal detail
<p>I opend an fnb cheque account and was approved for a credit card in the branch. Where later the week i recieved a message saying it is declined where someone at headoffice changed my personal detail without my consent. I then waited four weeks to hear from them and just to hear "no sorry we can't give you a credit card because of other payments i need to do" it is an disgrace, their service is pathetic. </p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been received and routed to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference ***NF was issued.
I do apologise for the inconvenience caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been received and routed to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference ***NF was issued.
I do apologise for the inconvenience caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)