Customer need not considered, wrong information given to students

Months ago I had opened a student account for my your sister since she is still studying. She forgot her pin number and went to the branch for assistance and was assisted by Leslly Masangu. While there she was offered a cheque account, not sure his cause she is a student. There is no transparency, consideration with the way things were done here. Why would you offer a person who does not, with less than R500 a month income on her account a cheque account? Why are you pushing numbers instead of looking at what is right for the person and give proper advise? Customer needs and affordability was not considered here.