Customer Injustice

I honestly don’t know how **FNB** still calls itself a bank with customer service.

I placed a **32-day notice withdrawal** for **R15 000**, clearly instructing that the funds be paid into my **Easy Zero account**. I waited the full notice period, plus **another two days**, with no communication and no money.

Only after *I* phoned to ask where **my own money** was did anyone bother to respond. The answer? “Oh, you can’t put more than R14 000 into that account.”

That’s it. No warning beforehand. No proactive contact. No solution offered. And then the consultant **ended the call**.

So now my money is apparently floating in banking limbo, and *I* must “go look for it” because FNB couldn’t be bothered to: • flag the issue before the notice period ended • advise me of account limits • reroute the funds • or provide even basic customer care

This is not a technical glitch — this is **pure incompetence**. If a bank accepts a withdrawal instruction, waits a month, fails to pay out, and then shrugs when asked where the money is, something is deeply broken.

FNB wasted my time, held my money without consent, and treated the situation like it was **my problem** to fix. Completely unacceptable.