CUSTOMER INFORMATION SECURITY BREACH, USELESS SECURE CHAT, UNAVAILABLE, UNRELIABLE AND UNABLE TO ASSIST CUSTOMERS TIMEOUSLY VIA CALLS AND CHAT. INADEQUATE SERVICE STANDARDS

I requested FNB to do a stop order beforehand via email, (This after calling several times and they always claiming to have high call volumes, thus causing me to use the secure chat where i waited 4 hours for them to assist me and still got no response and finally emailing them my query) , Instead of assisting, FNB Referred me a number to call regarding this matter without even informing me who the department is, the first line in the email response stated - "kindly contact ******X with this matter" (EMAIL AS PROOF) . I did as instructed and it turns out the number provided was a personal mobile number of a woman named Joyce not in any way related to my query, meaning they have leaked customer details. FNB also put this new rule in place without any notice period or warning - where you cannot dispute a debit order directly with fnb and instead the either promote you to apply for = the stupid COVID-19 cashflow relief as an option (WHICH IS A STRANGE THEM ONLY STOPPING DEBIT ORDER DISPUTES RIGHT ABOUT THE TIME THIS NEW COVID-19 THING CAME AS AN OPTION) or refer you to call service provider which doesnt make any sense during a time which odds are they are not available. FNB is ********* and misleading. I regret joining honestly. They treat their premier bankers like dirt!!! I seriously would not recommend anyone joining the premier banking option. You will regret it. There is no place in any fnb centre available with consultants to asisst premier bankers and when you call their customer care line for premier bankers your airtime will be wasted or run out way before you get through either from "high call volumes" or the bot speaking alota **** you didnt call for in the first place. I have wasted alot of airtime like over R500 just waiting on a call to be assited over the few months Ive been with FNB. FNB SHAME ON YOU, YOU ARE REALLY THE **** OF THE EARTH IN A TIME LIKE THIS. I think this needs to be taken up with the OMBUDSMAN regarding this exploiting service and a breach in your information security regarding customer details. May i add that i Have screenshots of waiting from 7pm to 10pm just for your secure chat team of advisers to respond to advise me what to do in this regard after sending multiple messages and emailing you for assistance was my last resort, one could say fnb are ghosting their clients. I am livid!!!! WORST EXPERIENCE EVER