Customer Held Rans

1. I have app**** for COVID-19 3 months relief payment of which was approved on the 14 May 2020. But still the debit order went off on the 15 May 2020. They promise to make a refund back to the account number *** within 7 days ,but no refund was done at all. 2. I have asked FNB to close my ONE Account ( *** ) since 2016 since my salary gets paid to Nedbank so that money for is paid directly to Home Loan. Still to date , I have not been helped at all. The monthly charges on ONE Account is more R350.00 per month.Please I would like to pay directly to Home Loan. ID Number ***. Cell Number : *** Regards Isaac