Customer focused for Banks means "we make more money out of you".

I have been with FNB since I took out a student loan, over 40 years ago. They have every bit of information about me. a detailed record of my income and expenditure. Everything. I ask for a 3 month holiday on my bond repayments and I am sent a deck of documents to fill in. Confirmation of my personal details, assets and liabilities. insurance policies I may have, etc etc etc etc. For gods sake, they have everything. But their focus on profits and bonuses means you get treated like someone they are meeting for the first time. Customer Centric my ****. I have never, ever defaulted. I am asking for a pause, not a loan, not an extension. Just a pause for a few thousand rand. Banks are shocking and greedy and hide behind "regulations". I hope the new era will finally force them to stop being inward focused and to really care about customers, By the way, customers are the income on your over analysed income statements.