Customer disservice

So unfortunate that after almost 6yrs of using FNB Connect, one is being subjected to poor service.

Last year, I'm sure, I contacted their Customer Care about 4 or 5 times reporting an issue with my data usage that occurs every 3 or 4mnths. For months I will have no issues with my data, settings are the same as when I set up my phone, and then BOOM one day all my data is gone. I attempt to purchase data again that same day, within minutes it's gone. Then a few days later, I'll purchase data again and have no issues.

I've reported this numerous times and all I get is an email with about 70 pages of a data usage report. I don't understand why they are not investigating why this happens for a day or 2 every couple of months.

This time around, I was advised to not save my passwords, delete browsing history and that locations sent via whatsapp 'could also be the cause' . I laugh because for months I keep to the same patterns and have no issues, then I'm offered this response as a resolution to my query.

What sad service indeed. 1.5G gone within a week and no one bothers to help either than shove me with a report. I asked for it to be looked into