Customer Dissatisfaction

I am very much disappointed with service or response I got from FNB concerning my reversal of R6 000 that I paid to my recipient on the 22 of September 2025 I paid a company R6 000 and the recipient could retrieve the money so I went to FNB on the 26 September 2025 and they gave a form to fill for a reversal and I never heard anything till on the 08 of October 2025 I phoned the call centre .On the 09 of October 2025 I got an email from FNB saying that my query failed because they can't get hold of the recipient and case was closed.This is the worst response I got and I am their Private banking client.I am so disappointed with the response and I need FNB to dig deeper so that I can get my money back Regard Rantsae Modimola ***