Customer dissatisfaction

I visited fnb branch in campus square following errors with my online flight booking transaction. I was assisted by two employees and couldnt identify the root cause of the problem. They both suggested upgrading easy account to cheque account in order to allow the transaction. However, after numerous times and being issued with different cards and communicating with booking website and fnb online banking the conclusion was that the error was from a bank side. Since I was being upgraded to gold cheque account, I am forced to wait 5 days. Notably, I visited another branch in ruimsig by featherbrooke village and realised that the transaction was not going through due to international daily limit. The lady further asked me to downgrade my account and cancel gold cheque upgrade and I was offered another new card. Still I could not do online secure transactions and forced to wait 48 hours for downgrade. This is really bad, I have wasted time and effort hoping for a better resolution than being told nothing cant be done. Surely your employees should have realised the limit was the root cause of the matter than being given unnecesary upgrades and cards. If I am charged for this, I will hapily move to another bank. Thank you so much for ruining my efforts and trust in your bank. Even I complained to Twitter via your site and still I cant get proper assistance. Contact me with an answer,FNB via ********** 312.