MR
Mathokoa R
1 reviews | Active since Nov 2019
29 Nov 2019, 18:50
Customer Compliant
I would like to register my compliant for a bad service that I'm receiving from FNB @ the Village Shopping Centre in Roodepoort. While depositing money on the atm on the 18th Nov 2019 the machine went out of service and the money was retained. I completed a claim form the same date and I was informed that my query will be resolved within 72 hours. It's been 11 days and the money is still not reflecting on my account, despite completing a 2nd claim form and registering a compliant with FNB.
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FNB (First National Bank)'s replyOfficial
30 Nov 2019, 09:12Good Day Mathokoa Ramatla
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
FNB (First National Bank)'s reply30 Nov 2019, 09:12
Official
Good Day Mathokoa Ramatla
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***NF
Regards,Hello Peter TeamTel number: ***