Customer complain fnb
I opened an account with Fnb in 2011 and only to find out on15 February 2018 that they have been deducting funeral policy money from my account,yet the funeral policy does not cover any passport holders.Since last month Fnb did not give me a tangible solution to my complain and they still deducted for March 2018.On 16 March I went back to Fnb and they said the bank is still calculating your refund we will phone you!!!,My question goes,are they supposed to refund my money or they are supposed to payout what the policy is paying in 2018.7years taking my money and all they say is working out a refund??.Thank you for your help
Good day Edith,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Edith,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)