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Ben B
1 reviews | Active since Jun 2021
05 Jul 2021, 14:48
Customer Care Management are on holiday - find another bank
Customer Care seem to all be on holiday! I challenge any company banking with FNB to try and get hold of a manager using the Customer Care line. The call agents have no way of contacting the management...so they are taking a holiday. Two weeks and 8 phone calls and no response.
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Replies (3)BB
Ben B's updateReviewer Update
05 Jul 2021, 15:26FNB you are so pathetic. Read all the Hello Peter complaints - you guys are slipping so fast and you don't even see it. None of you managers are dealing with customer complaints. And no one cares...until everyone finds a better bank
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Ben B's update05 Jul 2021, 15:26
Reviewer Update
FNB you are so pathetic. Read all the Hello Peter complaints - you guys are slipping so fast and you don't even see it. None of you managers are dealing with customer complaints. And no one cares...until everyone finds a better bank
BB
Ben B's updateReviewer Update
09 Jul 2021, 08:55Fri, 09.07 and FNB still have not had the decency to contact our company. Not a single phone call. Read above 'they are sorry' and this matter has been escalated. BS from FNB. Time to move on, share this poor performance widely so other can also choose better banks and possibly start pooling all the ***** related cases to get a picture of just how bad FNB security is.
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Ben B's update09 Jul 2021, 08:55
Reviewer Update
Fri, 09.07 and FNB still have not had the decency to contact our company. Not a single phone call. Read above 'they are sorry' and this matter has been escalated. BS from FNB. Time to move on, share this poor performance widely so other can also choose better banks and possibly start pooling all the ***** related cases to get a picture of just how bad FNB security is.
BB
Ben B's updateReviewer Update
16 Jul 2021, 15:13image.png 37.51 KBAnd still no phone call from a human??
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Ben B's update16 Jul 2021, 15:13
Reviewer Update
image.png 37.51 KBAnd still no phone call from a human??