JB
Jane B
1 reviews | Active since May 2015
02 May 2015, 19:13
customer care lack of response
I have sent a complaint to customer care fnb on Facebook but had no response. I have been asked to resend ALL the Fica documents including the 28 page Trust Deed despite having proof of delivery in September last year. I cannot get the manager or supervisor's email address to register my complaint.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 May 2015, 09:07Hello janebrowne,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676845.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676845.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply04 May 2015, 09:07
Official
Hello janebrowne,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676845.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676845.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)