customer care is useless

My 2nd time posting a complaint on this platform. Apart frm 3 complaints left in th website. Customer care is a waste of time. Fnb is in breach of what they claim to do for customer service. They dont provide feedback and sre unfair and unjust. My loan applications was done in April i had been approved and beacause of *********** consultants the application expired and was kicked out of system when i enquired i was told to redo the application which i had done and stil no feedback until i conplained and was handed over to a new consultant who said the system was now giving a lower amount and his IT and managers would recify it. He never called for a week until i left a complaint again on th website and i was now notified that i had been declined. Intially i was approved and evryting was almost done. What a waste of my time n effort i had made all th calls all th emails to no avail. And now im being declined and rejected because of fnb consultants incompetence. This has been an ongoin matter from April and now in June i am being declined. Such an inconvenience. I have to consider changing banks as Fnb does not provide the service they claim they do...i am disappointed and frustrated