Customer care at FnB sucks

As I have previously posted about fnb and the ***** case that I was told I will be refunded they privately responded on here saying I will receive a call. It's been a while now and still I got no feedback. Is it because there is so many ***** cases they gotta deal with because this bank clearly has issues. I mean how long must I wait again I've even emailed them and nothing this is so disappointing. They quick to say their staff has nothing to do with the cases but how are these ppl getting all our bank info I need answers