Customer Care and Customer Security

On the 30th January 2015 money was taken out my account without any permission granted.<br> I called First Nation Bank (FNB) that very day to tell them the problem. They sent me a Dispute from to fill out and told me that it would take 5-7 working days to get the issue sorted out. To date which is now the 23rd February 2015, absolutely Nothing has been done to revert the money back into my account !!! I've had to Struggle to live through the entire month of February having to borrow money so I would be able to pay rent, debit orders and for fuel to drive to work ect. because all my money has been taken from my account and FNB has done Nothing about it.. The only thing that FNB has done is 'escalate the dispute' which by the way has been done 3 times. There is NO communication, I've had to call in to find out whats happening with my dispute, not once did they contact me!<br> FNB do not care about customer care and security !!! I've had go as far as to contact Ombudsman to sort my dispute out. One thing for sure is that FNB has lost all my future business with them as I am going to open a new account with Nedbank.