CUSTOMER CARE AND BANKING APP MESSAGING

Hi am not happy with the servive am getting from fnb, from the fnb app messaginh system to the customer care numbers i have been given from the different departmenys.

This morning i wrote on the messaging app asking for assistance on my credit card balance but i was noy helped cause i kept on talking to 3 different people who did not help with my query, i yhen requested that i a number i can call i was given ********** when i called i was told that i will be put through cause this is department for business credit card, i then requested a number incase i dont go through to the personal crrdiy card department.

I then dialled ********** 000 i was toold i cant be helped they will put me through, i got another number ********** 847 i was told i cant be helped thy will put me through i then requested a number incase i dont go through, i then dialled ********** 111 when i goy there i was told thy cant help me i must contact ********** 000 cause thats the crrdit card department am looking for.

But how because am being taken from pillar to post just so i can get someone to explain what is happening on my account.

Am not happy at all.

Mpho Gaborone