WVdM
Wiehan Van der Merwe

1 reviews | Active since Jun 2017

29 Jun 2017, 22:21

Customer care?

<p>Been a happy client until I upgraded my account and ordered a new card.</p> <p>Upgraded to a new card and the courrier company never delivered my card.</p> <p>They are full of excuses on why they cannot deliver the card or they conveniently were unable to contact me.</p> <p>FNB should think of another courrier service as this company is doing damage to FNB's image.</p> <p>Would definitely advise people not to make use of this service or rather go to another bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2017, 14:19
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter

Naomi Petersen

*** (option one)