TR
Tracy R

1 reviews | Active since Oct 2012

06 Mar 2015, 15:07

Customer Care

Hello<br> I had a problem with my debit orders. Came into the branch and explained the whole situation to Tanya.<br> Not only did Tanya sort out my problem she also explained a new product on the market. <br> Tanya then went the Extra Mile and told me that my problem had been sorted out. I never ever expected the call. To me this is Personal Customer Service. <br> Something which I have not experienced in a very long time.<br> Thank you very much for treating me with dignity and kindness.<br> Tracy Rankin

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2015, 15:15
Official
Hello tracyrankin,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)