Customer Avoidance from Personal Loans dept at FNB

I app**** for a FNB Personal loan. I was asked to send through my payslips to ***. I have tried to send through 4 times and it comes back undelivered. I spoke to Floyd where the line went dead. I then waited another 15 minutes where i spoke to Mikayla Minnie. She then said i must go into a branch. Im paying so much for fees on a monthly basis to be told i need to do it in the branch. theres no convenience in this. I requested to speak to a supervisor and she clearly stipulated that supervisors do not take calls. Since when are supervisors too good to speak to the customers. Without customers they would not even have jobs. Please can someone assist me with my loan urgently as i did stipulate it was for an emergency however your consultants would rather do customer avoidance and not take accountability for their roles. please can i ask that a supervisor or that Nomvuyo Motaung get back to me as im not paying for a service where you'll fail to provide as a service provider.