Customer agents are rude

<p>I had phoned in to FNB homeloan call center and the lady that answered was the most rude and abrupt perosn i have spoken to , I need information on an account and amounts outstanding but she was just so dismissing and said no no but process and could give me a way to handle this , IS THIS HOW CLIENTS ARE SUPPOSED TO BE TREATED FOR WANTI NG TO PAYING ACCOUNTS and not be rated as a now payer. FROM The looks of it FNB doesnt care as long as you are a client. She said i must email a generic email that will go into a box/pool and sit there for 2 days before resolved, REALLY that is pathetic , just to find out information ,, Your agents need to be more accomdating and assist customers . WE DONT HAVE TIME TO WASTE OVER PATHETIC PROCESSES AND USELSS STAFF </p>