Culture of Profit 1st 2nd and 3rd and in 10th Place the customer

Please do yourself a favor before considering to make use of FNB. Just take 10 Minutes and try to obtain a e-mail address to lodge a complaint, should you be successful see if you can get any other response after receiving the normal computer generated acknowledgement of receipt.

Then make use of any of the telephone numbers and try to get hold of anyone. Unfortunately this will take you longer than the 10 minutes I suggested you put aside to test this financial institution.

Should you be successful in any of these exercises try and ask to speak to a manager.

The culture of FNB is to take a clear and direct approach in NOT seeing the customer as an individual, not taking in consideration that the money that is entrusted to them comes from hard working people. I can assure you that the main focus of this institution is that of Turnover and Margin. Looking at the bottom line YOY growth and share value.

The customer that makes all of this possible is just a means to ensure they get to their primary goal of making money.

PLEASE PLEASE PLEASE do your homework and save yourself from this Financial Institution.