CSV fail
Need to get my wives statements in CSV format. Tried to download them from the website, but only got the headers - no transaction info. Phoned your helpline (spent more money on this on top of previous bank charges for statement download) they redirect me a number of times before telling me I need to phone the number I originally phoned and ask them to mail the CSV files to me. My wife phones and makes it very clear that we have the PDF's and that we need the CSV files. They send her the PDF files (more bank charges). Please for the love of God help (and reverse the bank charges)
Hello jaco-koenig ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Hello jaco-koenig ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,