NB
Ntwanano B

1 reviews | Active since Aug 2010

07 Feb 2017, 07:07

CSD Bank verification taking too long

<p>I hava registered my FNB banking details on the CSD. However, the status still states that the verification is still pending. I find that starnge as FNB tries to give an impression that their are the most technologically innovative bank. I have 2 business account and both of them have not being verified.</p> <p> </p> <p>I have loaned money to conduct the project, now I cannot get paid as the account is not being verified. This will cost me to pay more interest.</p> <p> </p> <p>Is this how FNB promotes small businesses? Fact that so many of us are struggling with FNB account verification and the matter still has to end up at Hellopeter should have been a concern to FNB. Clearly we do not matter as clients to FNB.</p> <p> </p> <p>I need to get paid. Please sort the matter out. </p> <p> </p> <p>Please.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 08:36
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)