CSD Bank Verification Failed

My company, a non-profit PBO has been having severe difficulty in verifying our CSD registered bank account information with our FNB bank account.

We have emailed our business bankers, who haven't resolved the issue after over 6 months of back-and-forth e-mails. We have emailed the banker's manager, with no satisfactory response and we have e-mailed the Regional FNB manager with absolutely no response received.

In the meantime we have lost funding due to donor's requirements to be CSD registered, which is severely threatening the sustainability of our community-oriented programmes.

We are seeking recourse to either resolve or escalate the problem but when FNB's regional managers don't even pay attention it shows how little they care for customer service.