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Fire M

1 reviews | Active since Sept 2018

19 Oct 2018, 14:07

CSD bank verification

I'm struggling to get my banking account verified by fnb for CSD. This in turn means I can't get paid by my clients. I have submitted all details as they are on the hogan system somehow it's taking forever to get verification from fnb. Seriously in this day of super technology this is suppose to be a one day thing?? please assist urgently as this is ****ing my business otherwise I will have to explore other banks. I have phoned the business banking department they too seem to be clueless in assisting on how to speed up the process.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2018, 14:25
Official

Good Day Mr Lungi Mlilo

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2018, 14:25
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FM
Fire M's update19 Oct 2018, 18:56
Reviewer Update
Another business day gone by without my query being resolved, let alone some feedback on the progress of the matter? This is very unfair especially the fact that we find ourselves in a situation we can't control. Why create a system that doesn't help us as clients. So frustrated by this.