Cryptic Debit Orders - Refuse to Assist Clients Unless they have Cellphone Banking

Impossible to contact anyone at FNB.

To find out what a debit order I did not authorise is for I need to either get cellphone banking, which I don't want. Or go into a branch which I am not able to easily do.

Thus FNB can ***** money from clients by just refusing to assist them.

Today I spent 45 minutes on their online chat trying to get assistance for it to just keep throwing out errors. I then attempted to get in contact with a consultant via phone call only to spend another 15 minutes just putting in ridiculous prompts. I am convinced that summoning Satan would probably be easier. The call agent was rude, kept interrupting me and then threatened to cut the call when I became difficult. I believe when a client struggles so much just to get information for money being deducted from their own account they are allowed to become difficult. It is called frustration.

I still want to know what the actual hell the debit order FNBCC DCRE*** is for.

It is ironic that you are happy to do things over the phone when you want to increase credit limits, sell clients things or chase debt. But for a client to access their own basic information that they are legally allowed to have access to you make it impossible.

If I struggle to get any information out of FNB, how does the impoverished part of our population get anything right with their bank accounts? Are you purposefully making it impossible for people to get information, it sure seems that way.