Crying and pleading and yet no one can help

I have now been on the phone for over 3 hours and I have been in the branch for over an hour.

I am completely locked out of my Business Account. I cannot make any payments or do any banking whatsoever.

No one at the call centre can help me. They keep telling me that they have to escalate my problem and that it will take 24 hours to get back to me. In the meantime I am on the phone begging pleading and even crying for help because I desperatly have to make payments and such and no one at all at FNB seems to be able to help me.

My business is literally falling apart around me because I cannot use my online banking.

I don't know what to do anymore.