****** and **********

So my experience with FNB has been hell for so many years...things went bad when my account was held without my knowledge called in to find out what was going on even went to the bank and I was advised that my account was on hold coz of the funds it received and how I spent my money...then the bank told me that went they are done they will refund the bank charges accumulated during the time it was held...guess what that was not done...now worst thing was that I saw funds in my account that I was not aware of reported it and they say it’s a temp loan taken while my account was held...funds where fudged or taken out of my account pending what ever they are investigating about the loan then I receive a call that I took the loan when I ask how they say through my app on the phone. I mean I knew they are busy with my account and that I can take money out or do anything on it why would I go and take a loan. I suffered for 7 whole months with money I needed for my monthly commitments and they where not even bothered. I was on maternity leave and couldn’t even pay where I stayed and other important things. So cut the story short I ask the loan people to give me details on how the loan was granted and no one wants to come forth so now they tell me I must pay a loan that I ddnt take, ddnt eat or spend worst with interest. Yet they fail to submit the process taken for the loan. So I went to the bank again to close the account and they tell me I can’t close it because of this loan I ddnt take and that the bank charges will also accumulate they don’t even care because they just feel it’s right to frustrate their clients. Honestly the worst bank ever. And I will not stand for this ********ness.