********* when advertising

i am a fnb client and haved worked hard to earn higher ebucs levels i was informed via media that on reward level five we may recieve the conexis 2 cell phone free yet when i enquire in branch the cinsultants are not properly informed they say things have changed and that it no longer it like that also we have to pay a 1500 deposit yet no body can give a valid answer of what does this promotion entail the pros and cons even the brochure is not clear enough.

further i was awarded 1gb prepaid data i went to collect my sim yet i do not have the data fnb need to inform and train there consultants properly. they should also look into long ques at branches since many were closed down