******** negligence by FNB

For the last few years I have had 2 SIM cards on FNB Unlimited Connect Package. This morning I received an email and a sms stating that the package has changed to a Top Up Talk Max Pro, and that there are insufficient funds in my account to process the new package.

1st, I did not consent to any changes.

2nd, I was never notified of any such upcoming changes.

3rd, The 087 number provided in the USSD menu is closed so it is not possible to contact FNB.

4th, My income depends on my ability to stay connected - therefore I now have a bona fide damages claim against FNB for their gross negligence and incompetence.

5th, I have reported this matter to the banking ombudsman services.

Lastly, I will now make it a personal mission to communicate all of FNB's failures, mistakes and negligence to as many local and foreign media organisations as possible, and I will make sure that every single social media platform finds all the new complaints, and revisits the old ones for good measure.

The #FNBMustFall campaign paved the way for getting FNB's attention and to fix their mistakes. Perhaps it is time to revive this initiative and get consumers the fair trade and service they deserve.

FNB, I will be making my complaint/s available on social media and all other mainstream media by 11am today if this matter is not resolved to my satisfaction.