Crime Committed To FNB Clients - Debit Order Reversals

Hi

I am ridiculed by the fact that FNB over night with proper notice nor notifications to their clients that debit orders cannot be reversed despite each merit of each debit order – That is a TRUE CRIME imposed to all FNB clients for a stuff-up (**** UP) caused by FNB System Analysts who UPDATED the FNB MAINFRAME during a SGEDULED CHANGE back in October 2019. Due to that FNB mainframe change, now all the FNB clients are being inconvenienced and made to feel that it’s the COVID-19 the primary cause of the change that came with the operational change of FNB not being able to reverse debit orders, when it is NOT. FNB IS PUTTING THEIR MANAGERS LACK OF MANAGING THEIR OWN SYSTEMS ON THEIR CLIENTS.

This is the reason the Consumer Watch has been made aware of this and offer assistance to our poor black people and less informed brothers and sisters while our white colleagues and friends are being assisted with a notion that WHITE people know how to complain and BLACK people DON’T know how to complain– TRUE TRUE CRIME.

It’s unacceptable for a bank to deny me the right to be sent the escalations process for FNB as my bank since the Ombudsman’s primary requirement is to exhaust all channels before logging a fault and get the proper assistance we need during these trying times. My FEAR of MY FAMILY going into LEVEL 4 with NO NECESSITIES due to the reason that FNB denies us the right to CONTROL our OWN MONIES they are keeping in their vaults and sending us to our service providers whom are currently running with skeleton stuff at the moment and providing us with ridiculous TURNAROUND times of over 10-14 days turnaround times – TRUE TRUE CRIME.

It is a TRUE CRIME for FNB to try and make all their client to think that the COVID 19 is the cause of the OPERATIONAL Change when all the other MAJOR BANKS of South Africa are helping THEIR CLIENTS to ease the STRUGGLE and FRUSTRATIONS during the LOCKDOWN while FNB is doing the OPPOSITE of what ALL SOUTH AFRICAN entities are doing to ASSIST.

I logged a fault with FNB last week already and the fault has been handed over to their line manager (Evidence Nyoni)on Monday the 4th of May 2020 who is currently working from home. It is so appalling that the line manager has poor connection wherever she is but she is not even trying to make means to either go to the office or even try other means of bettering her connection. The Line Manager lacks feedback and there nothing she is doing in terms of the escalated fault while my FAMILY is still WITHOUT FOOD on the table during this LOCKDOWN. Evidence Nyoni sent me an email last night at 8pm the 6th of May 2020 after 4 emails I sent earlier requesting for feedback, she advised on the email last night that she has escalated my complaint with Complaints department and she is still waiting for feedback – It is now 20:15pm the 7th of May 2020 and still NO FEEDBACK from EVIDENCE NYONI – WORST CRIME.

I COMMAND FNB TO GET BACK ALL MY MONIES AS MY DIRECTIVE SO I CAN PROVIDE FOR MY FAMILY AND TO PREPARE MY ACCOUNT TO BE MOVED TO ANOTHER BANK.