MR
MOLOKO R

1 reviews | Active since Feb 2018

06 Sept 2018, 18:49

Cridit profile update

FNB promised that once you pay your credit card or loan, they will alert ITC within 14 working day.

That's a lie because they do not do this. I had to call every day to get paid up letters for my credit card and loan.

Now I called transunion and to my superise nothing was updated.

I'd number ********** 781083 Please don't call me. I would prefer if you update my profile. ********** 866

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2018, 09:57
Official

Good day Moloko Ramaphakela,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2018, 09:57
Official

Good day Moloko Ramaphakela,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)