Credits

Hi, Three weeks ago I withdraw money at the ATM at Caltex Garage in Oakdale. It appeared that there was a problem with the ATM and the slip came out saying that a problem occurred. Then my phone went off and as I checked the sms came through that R1500 was deducted from my account but no money came out of the machine. It was late afternoon already and I could not go to the bank. I went to Tygervalley branch the next day, 02 February 2016. A consultant by the name of Jessica helped me and I signed a form. She told me that it will take 5 working days for an investigation then my money will be credited back. I phoned them on the 6th day and she told me that there was no feedback yet. On the 10th day I again phoned and she was busy with a customer. She then phoned me back and told me that I had to come in again to sign another form. My question is, Did she give me the wrong form to sign in the first place or did she not submit the form along with a copy of my ID as she was suppose to. I am on day 13 now and still I am waiting on my own money to be credited back to me. By the time the money comes through the bank will certainly take it for bank charges and service fees.