iS
isabella S

1 reviews | Active since Nov 2017

28 Nov 2017, 17:25

creditcard

Called numerous time to creditcard call centre. Mailed.complained. mailed fnb care. callcosts reaching R134. no reaction from mr delivery. This has been goung on since october ever since my card expired. i have no access to my creditaccount .. cannot transfer money. no help. everytime authentication 's done my airtime expires. Please change your service to: Dear not valued customer. How can i NOT help you!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 10:20
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)