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Sonja R

1 reviews | Active since May 2018

15 Apr 2021, 03:19

Credit where credit is due - thanks for the great service!

I recently received a new phone and needed to reactivate the FNB App. Unfortunately, as I live in Hong Kong, I was unable to receive my OTP from my SA phone number. I contacted FNB via Twitter and they escalated my response. I was called back directly after only an hour, and the lady who assisted me was fantastic in helping me sort out my OTP. As I still have various debit orders in SA, it was essential that I had access to my account. Thanks for making the process so seamless, FNB! I really appreciate the support!

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