Credit switch more like nonsense switch!!

I am writing to formally express my dissatisfaction with the handling of my loan application, submitted over seven days ago. I was approved with the assurance that the process would be finalized within that timeframe, and all required documents were submitted promptly.

I was informed to expect the funds to be reflected by 14/07/2025. However, today I contacted your customer service team because the funds had not appeared in my account. To my dismay, I was informed that my loan was deemed unsuccessful due to the FNB system canceling it because of a lengthy turnaround time.

I have spent over two hours being transferred between departments with no clear resolution, only to be told that I need to reapply. This situation is particularly concerning, as it could negatively impact my credit score, given that this would constitute a second loan application.

It is unacceptable for me to bear the consequences of your system's inefficiencies. Additionally, I was misled by your service agents who assured me that my loan was successful and that the funds would be disbursed. The lack of clarity and direction from your team is frustrating, and it reflects poorly on FNB’s operations.

I urge you to address this matter promptly. Furthermore, I would like to highlight the performance of one of your service agents, Nomalungelo Botha from the Helpdesk-Personal Loans, who exhibited a lack of responsiveness and helpfulness throughout our interaction.

I expect a swift resolution to this issue and a formal explanation regarding the miscommunication