1 reviews | Active since Jan 2018
Credit status not reinstated
In April 2016 I paid up my overdue credit cards and requested the accounts to be closed. In November 2017 I tried applying for a home loan only to discover that my credit record shows a default still and that the credit card still reflects as overdue. I contacted the credit card division of FNB who then apologised and sent me letters to show that the accounts are paid up and that the request was put to the credit bureau's to correct their systems. But it is still not removed. Again I am trying to apply for a home loan, but cannot because of this not being resolved.
Hello ***,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Credit Card department and I have requested that they provide you with feedback.
It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello ***,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Credit Card department and I have requested that they provide you with feedback.
It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team