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Michael W

1 reviews | Active since Aug 2014

31 Aug 2017, 09:55

Credit report still not updated, no straight answer on what's the problem

I am still waiting for feedback for 3 months now. You have not rectified the issue.

I got called today by a company who required a clean and clear credit record as this was a job opportunity. BUT DUE TO YOU MARKING ME 90 DAYS IN ARREARS FOR 2 MONTHS IN A ROW AND NOT RECTIFYING THIS ISSUE MY CREDIT REPORT LOOKS BAD.

This matter has been going on for 3 months since my initial query but nothings been done, I'm still getting marked in arrears.

I am seriously disappointed in your services.

I want feedback TODAY, yes TODAY.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2017, 10:40
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

MW
Michael W's update08 Sept 2017, 13:54
Reviewer Update
The information was submitted when I posted this complaint. and still no feedback, this has been my second HelloPeter complaint and still nothing has been rectified. No communication, nothing and FNB continues to update my credit report as arrears despite regular payments being made.