Credit record update

I recently tried applying for credit and it came to my attention that a previous credit card I had with FNB is showing that it is still in arrears on my credit profile even though it was paid up.I went to the Constantia kloof branch twice and Cresta and never got any assistance instead i was taken from pillar to post until I went into the Randburg branch, I was finally assisted by Senzo Zuma who confirmed that both my temp loan and credit card are paid up however both my profile with FNB and my credit report are not updated and that he would follow up for me however I still dont have a final resolve on the matter.This is affecting me badly as I am unable to move forward with any of my financial goals, I need this matter sorted out urgently.