LM
Leo M
1 reviews | Active since Dec 2017
25 Jan 2023, 17:01
Credit record shows account is in arrears for an account that is no longer active
Good day,
I am writting this review in the hopes that I get assisted by the correct team within FNB as I have been in a back and forth with no direction. I have an account that is being listed as in arrears according to the credit bureau which is effecting my credit record. The account is no longer active and it is impossible to settle an account that is no longer active.
I have all the details and proof, I just need to please speak to the correct team/ person within FNB that can assist me in addressing this dispute. Thank you.
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Replies (1)LM
Leo M's updateReviewer Update
11 Feb 2023, 10:39Good morning, The issue has hasnt been resolved. Please can you assist? i see the problem account was removed from my Experian credit report and readded back again by FNB a few days later even though the Dispute was resolved in my favour. I was also then told by FNB to pay into a completely different account going forward and this has added confusion. I asked for futher details and no reply after almost 10 days.
LM
Leo M's update11 Feb 2023, 10:39
Reviewer Update
Good morning, The issue has hasnt been resolved. Please can you assist? i see the problem account was removed from my Experian credit report and readded back again by FNB a few days later even though the Dispute was resolved in my favour. I was also then told by FNB to pay into a completely different account going forward and this has added confusion. I asked for futher details and no reply after almost 10 days.