MW
Michael W

1 reviews | Active since Aug 2014

23 Sept 2016, 11:43

Credit record not updated despite keeping up with payments.

<p>6 months ago took a loan with FNB, and I have been keeping up with my monthly payments, however for the past 3 months my credit record hasn't been updated. This is nearly month 4 now.</p> <p> </p> <p>I still have a high loan balance on my credit report that is over 3 months old and you haven't been updating it, I'm in the process of applying for other forms of finance however I have been restricted due to an inaccurate credit report.</p> <p> </p> <p>You can clearly see on my account and through your debit orders that I have kept up with payments so why all of a sudden have you not updated my credit profile? 3 months heading into the 4th month and no update?</p> <p> </p> <p>Please sort this out ASAP, you putting my financial processes on hold because of this.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 12:25
Official

Good Day Mr Williams

Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)