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puriboi P
1 reviews | Active since Apr 2017
18 Mar 2019, 20:39
Credit Record Negatively Impacted due to FNB Credit Card Non-closure
FNB Credit Card Division
I had paid up and closed my FNB credit card account. However the account is still to be listed on my credit record rating over a year later.
I am in the process of applying for a home loan and this record is been picked up and my application declined.
It is rather disappointing to know that proper procedures were not followed when my account was closed. I do not recommend anyone taking a FNB credit card if this is the case.
The least FNB can do now is provide me with a paid up and closed up letter to update my credit listing.
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FNB (First National Bank)'s replyOfficial
19 Mar 2019, 09:50Good day Purush Soodon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Mar 2019, 09:50
Official
Good day Purush Soodon,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)