1 reviews | Active since Mar 2017
Credit record *****ed
<p>FNB has updated my monthly loan repayments as R12 000 instead of R1 200, today went to Maponya brand and Gugu put me on the phone with Tanya for assistance. Tanya could not assist me saying she needs to put me through to their legal department, I held on for well over 25 minutes without anyone picking up my phone from their legal department. I called again from work using the number ********** 091 as provided by Tanya and held on for a further 19 minutes without anyone picking up my call. I really don't understand why should this take so much of my time and money to fix an error done by FNB.</p>
Good day Mr. solly majoro
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. solly majoro
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***