CREDIT PROFILE - REFLECTING OUTSTANDING AMOUNT

WAITING SINCE DECEMBER 2021 FOR YOU TO REMOVE YOUR ACCOUNT FROM MY CREDIT PROFILE, IV'E ATTEMPTED CONTACTING FNB FOR A RESPONSE, GETTING NO ASSISTANCE EXCEPT FOR "WE HAVE ESCALATED" , ESCALATED FROM DECEMBER 2021????? *** , ***Q , CRM:***. THEN I GET CONSULTANTS CALLING ME BACK WITHOUT INVESTIGATING FIRST.