Credit profile on FNB app differs from the one from Credit Bureaus

i have been trying to get help with my credit status shown on FNB App (Money nav ) but no one is assisting me, FNB is sending me from pillar to post. The information on the app is different from my actual credit reports from Compuscan and Transunion. My credit score from Credit Bureaus is above 600 which is regarded as goo(Green), but on the FNB app is on red, which is very poor. i have requested FNB to request for an updated report from the Credit Bureaus and update my FNB profile but i was referred to the Debt Review Centre who referred me to the branch, the branch referred me to Online banking, online banking is sending me back to the branch. This is so frustrating can someone please update my profile as its affecting me negatively.