1 reviews | Active since Aug 2011
Credit profile not updated
<p>Since June of this year, FNB haven't updated my credit profile to show that I was paying my loan. When you skip a month, they are quick to update that negative information to ruin your credit record. When you pay on time and extra money to settle loan faster, they simply don't report. Looks like they use credit record as a tool of ex-tortion, not as a way to report behaviour of their customers. Balance of my loan is now R0.00.</p> <p> </p> <p>Please update my credit profile to reflect that I don't owe FNB and account is closed.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)