Credit Limit Increase Application and Communicatio

As a Customer , you expect some kind of quality of service , and FNB doesn't deliver on their<br> promises , as portrayed by their adverts and staff.<br> I app**** online for a credit limit increase on my current credit card and found the tool quick and <br> userfriendly, afterward I got a SMS confirming my application was successful.<br> 3 days later , nothing has happened , No increase, No communication , nothing.<br> As a platinum banking customer , I have a platinum banker , which is never available and<br> doesn't respond to emails I send, which already shows the FNB's Standards.<br> I have made multiple calls to the platinum call centre line over the past 2+ months whereby I<br> had to send through documents multiple times, with no communication telling me <br> whether or not they receive it, or what to send.<br> Eventually it seemed something was happening, but completely wrong, they upgraded my Credit Card,<br> which I DIDN'T ask for, which means I pay higher fees.I told the Platinum Banker and Call Centre that this<br> is not what I want, and still they decided to after 2 weeks send the card to the Courier Services.<br> Clearly misleading by their advert. Still awaiting delivery of Petro card a year later.