Credit limit increase application

The service that is offered by FNB credit card is very disappointing to say the least. As an existing client, I app**** for a limit increase which I was told to email the supporting documents and I did as I was told. After 2 days I have submitted the documents I contacted them and I was informed that the email address I used was not working and have to send it to another email address, of which I did. What annoys me the most is no one bothers to give me an update about the status of my limit increase. I constantly make follow ups of which I'm transferred from one department to another as if no one knows who needs to assist me and eventually I get cut off. I have received 3 sms this morning to contact credit card division to finalise my application, but when I do no one can help me, I'm told to wait for someone to contact me as my application has been referred to the outbound department to re-quote me a new limit.<br> <br> **** and horrible service. You always boast about your 'How can we help you?', this kind of a service you call help? It takes you two weeks to finalise a limit increase of an existing client :( I wonder how long does it take to process a new application.